Refund and Return Policy for Jetrapic

Effective Date: December 6, 2024

At Jetrapic, we are dedicated to ensuring our customers are completely satisfied with their purchases. We understand that there may be occasions when you need to return or exchange a product. This Refund and Return Policy outlines the conditions under which you may return items and receive refunds or replacements. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition, unused, and in the same packaging in which it was received.
  • All accompanying accessories, manuals, and documentation must be included.
  • The item must not have been modified, altered, or damaged by the customer.
  • Certain items, such as opened memory cards, custom orders, and non-returnable accessories, are not eligible for returns. Check product descriptions for specific return eligibility.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Jetrapic customer support at info@jetrapic.com or call (601) 732-6952 within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
  2. Once your return is approved, we will provide you with detailed instructions on how to send the product back to us.
  3. Carefully package the product, including all original packaging and documentation, and ship it back to the address provided by our customer support team.
  4. Be sure to include your original order number and the RMA number on the return package for quick processing.

3. Return Shipping Costs

Unless the return is due to a defective or incorrect item, the customer is responsible for paying return shipping costs. Jetrapic recommends using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

4. Refunds

Once we receive and inspect the returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that the time it takes for the refund to appear in your account may vary based on your bank or credit card issuer.

Partial Refunds: If the returned item is damaged, used, or missing parts not due to our error, we may issue a partial refund or deduct the cost of repairs or missing items from your refund.

5. Exchanges

If you received a defective or incorrect item, we will be happy to send you a replacement at no additional cost. Please follow the same return process outlined above and indicate that you would like an exchange when contacting customer support.

6. Non-Refundable Items

Certain items are non-refundable and non-returnable due to health and safety regulations, or because they are custom or personalized products. These items include, but are not limited to:

  • Opened memory cards
  • Custom orders or personalized items
  • Certain hygiene-related accessories

7. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact our customer support team as soon as possible. We will guide you through the process of returning the item and will either replace it or issue a full refund, depending on your preference and the availability of the product.

8. Return and Refund Timeframe

All returns must be initiated within 30 days of receiving the product. Once we receive the returned item and complete the inspection, refunds will be processed within 5-10 business days. The timeframe for receiving your refund depends on your bank or payment provider.

9. Warranty

Jetrapic offers a 12-month limited warranty on most of our products. If your product is defective within the warranty period, please contact our customer support team for assistance. Warranty claims are handled according to the warranty terms and may involve repair, replacement, or refund at our discretion.

10. Contact Information

For any questions or concerns regarding our Refund and Return Policy, please reach out to our customer support team:

11. Modifications to the Policy

Jetrapic reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on the website. Please review this policy periodically to stay informed of any updates.

At Jetrapic, we strive to provide you with high-quality products and excellent service. If you have any questions or need assistance with a return, exchange, or refund, don’t hesitate to contact us. We value your business and are here to ensure your complete satisfaction.